This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Attached documents do not open with selected helper application

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

Christopher Beetle
Christopher Beetle
more options

I am running Thunderbird version 102.9.1 on Fedora 38. I select LibreOffice Writer to open Microsoft Word Documents, and this is listed properly in Settings under Files and Attachments. However, when I click on the document name of the attached file, nothing happens. Any clue what's happening and how to get around it?

I am running Thunderbird version 102.9.1 on Fedora 38. I select LibreOffice Writer to open Microsoft Word Documents, and this is listed properly in Settings under Files and Attachments. However, when I click on the document name of the attached file, nothing happens. Any clue what's happening and how to get around it?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try this: Help/More Troubleshooting, Profile Folder, Open Directory, close TB, delete or rename handlers.json, the file that stores settings in Files & Attachments, restart TB, open a Word attachment, Browse to the Writer executable (don't pick from the list of helper apps), check the box 'Always open...'. Sometimes when the helper app is updated, TB fails to retain the setting.