Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Unable to open my old Thunderbird account

  • 1 resposta
  • 0 have this problem
  • 10 views
  • Last reply by david

alan.phipps1939
alan.phipps1939
more options

I set up my old account with a Virgin Email, alan.phipps@ntlworld.com. When I moved house Virgin were unable to service my account with them and the email account has since lapsed. I have opened a new Thunderbird account with a gmail address, alan.phipps1939@gmail.com, but would prefer to reopen the old account which has my address book details. I don't know if Thunderbird provides Thunderbird email addresses, but if it does I would prefer to use a Thunderbird email address, if not then for the moment the gmail address would serve . Could you please advise me on my best course of action. Alan R Phipps.

I set up my old account with a Virgin Email, alan.phipps@ntlworld.com. When I moved house Virgin were unable to service my account with them and the email account has since lapsed. I have opened a new Thunderbird account with a gmail address, alan.phipps1939@gmail.com, but would prefer to reopen the old account which has my address book details. I don't know if Thunderbird provides Thunderbird email addresses, but if it does I would prefer to use a Thunderbird email address, if not then for the moment the gmail address would serve . Could you please advise me on my best course of action. Alan R Phipps.

All Replies (1)

david
david
  • Top 10 Contributor
more options

If your old addressbook was within Thunderbird, you can restore it if you still have the old profile using Tools>Import feature. Thunderbird is just an email client, so cannot provide an email address.