Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Metamask support redirect me to you at Firefox

  • 2 respostas
  • 0 have this problem
  • 1 view
  • Last reply by artedys

artedys
artedys
more options

Hi Firefox Support,

I was directed to contact you by Metamask Support. I'm experiencing a problem connecting to Metamask from Firefox, though it connects without any issues in Chrome. Based on this, Metamask Support believes the issue may be related to Firefox.

Here's what I've done to troubleshoot so far:

Cleared cache data in Firefox. Verified that I'm using the latest version of Metamask (34.0). Encountered an error when trying to switch networks with the message "unable to connect to Polygon." Confirmed that no other wallets are causing conflicts. I've attached some screenshots for your reference.

Given that I can connect to Metamask in Chrome and have already cleared data in Firefox and ensured I'm using the latest version of Metamask, Metamask Support suggested the problem might lie with Firefox.

Could you please help?

Thank you.

Hi Firefox Support, I was directed to contact you by Metamask Support. I'm experiencing a problem connecting to Metamask from Firefox, though it connects without any issues in Chrome. Based on this, Metamask Support believes the issue may be related to Firefox. Here's what I've done to troubleshoot so far: Cleared cache data in Firefox. Verified that I'm using the latest version of Metamask (34.0). Encountered an error when trying to switch networks with the message "unable to connect to Polygon." Confirmed that no other wallets are causing conflicts. I've attached some screenshots for your reference. Given that I can connect to Metamask in Chrome and have already cleared data in Firefox and ensured I'm using the latest version of Metamask, Metamask Support suggested the problem might lie with Firefox. Could you please help? Thank you.
Capturas de pantalla anexas

Chosen solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

Ler a resposta no contexto 👍 1

All Replies (2)

zeroknight
zeroknight
more options

Chosen Solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

artedys
artedys Question owner
more options

Thank you, zeroknight! Downloading the Firefox Developer Edition resolved my issue. I truly appreciate your assistance.

artedys modificouno o