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XUL Runner Error

raem.kauai
raem.kauai
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Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0 Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

James modificouno o

Chosen solution

I fixed the problem. I had to uninstall and re-install MOZILLA FIREFOX. All OK now.

Ler a resposta no contexto 👍 3

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.

cor-el modificouno o

raem.kauai
raem.kauai Question owner
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Chosen Solution

I fixed the problem. I had to uninstall and re-install MOZILLA FIREFOX. All OK now.

Rapha-L Pherdiux
Rapha-L Pherdiux
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The XUL Runner error message, is a large, stupid and annoying bug that appears after many updates.