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Adding A secondary Email Account

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  • Last reply by James

MG B
MG B
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When attempting to update my Mozilla account from my Firefox settings, I was unable to add my secondary email address because of an error message stating that the secondary email account exists...

Repeating this action in case of a bug resulted in being locked out of that particular window.

I have no idea what that error message means, nor how to circumnavigate it. Please help!

Thanks, MGB

When attempting to update my Mozilla account from my Firefox settings, I was unable to add my secondary email address because of an error message stating that the secondary email account exists... Repeating this action in case of a bug resulted in being locked out of that particular window. I have no idea what that error message means, nor how to circumnavigate it. Please help! Thanks, MGB

MG B modificouno o

All Replies (4)

theitfirefly
theitfirefly
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Hi MGB, For Mozilla account-related issues, please submit your question through this form. Under the "What do you need help with" field you'll want to select "Accounts & Login", and just summarize what you've already posted here in the body of the form.

Terry
Terry
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The error message means that there is an account using that email address. There is an alternative site you could try. I will post links separately because they have to be moderated.

Terry
Terry
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These are the links. Good luck.

https://accounts.firefox.com/signin https://accounts.firefox.com/settings

James
James
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MG B said
I was unable to add my secondary email address because of an error message stating that the secondary email account exists...

You may have created another Firefox Account (now called Mozilla Account) sometime ago and cannot use the same email address with another Mozilla Account.