This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

When I click (compose) 'New Message' the new message window auto minimizes to the Task Bar

  • 4 respostas
  • 0 have this problem
  • 6 views
  • Last reply by Chris. C.

Chris. C.
Chris. C.
more options

I have a new installation of Thunderbird Supernova and when I click (compose) 'New Message' the new message window auto minimizes to the Windows 11 Task Bar and can't be maximized i.e. I can't compose a new message.

I can read and respond to incoming emails as normal.

I'm an experienced Thunderbird user - over many years and devices.

I have a new installation of Thunderbird Supernova and when I click (compose) 'New Message' the new message window auto minimizes to the Windows 11 Task Bar and can't be maximized i.e. I can't compose a new message. I can read and respond to incoming emails as normal. I'm an experienced Thunderbird user - over many years and devices.

Chosen solution

Thanks again for your advice. As it's a new installation, the content of the Profile is very limited. So, I will uninstall the software and then delete the Profile folder before starting again.

Cheers.

Ler a resposta no contexto 👍 0

All Replies (4)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Does the same thing happen in safe/troubleshoot mode (hold Shift when launching TB)?

Chris. C.
Chris. C. Question owner
more options

Thanks for that tip - I have not heard of the 'safe mode' before because I've never had a problem with Thunderbird before. I've helped many friends by installing Thunderbird, in this case my friend lives 30klms away. I will go over there and give it a try.

If I was to download Thunderbird again to do a reinstall, do I need to uninstall the existing version or do I simply install over the top? Cheers!

sfhowes
sfhowes
  • Top 25 Contributor
more options

You can install over the current copy, but that is unlikely to correct this or most other issues that are caused by errors in the profile folder, which is unaffected by uninstall/reinstall of the app.

Chris. C.
Chris. C. Question owner
more options

Chosen Solution

Thanks again for your advice. As it's a new installation, the content of the Profile is very limited. So, I will uninstall the software and then delete the Profile folder before starting again.

Cheers.