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Unable to print from Toshiba Satellite w/windows 7 to HP Officejet 5255

  • 4 respostas
  • 1 has this problem
  • 5 views
  • Last reply by S.P.CHENEY

S.P.CHENEY
S.P.CHENEY
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As of 1/1/24 I cannot print using Firefox and USB connection to HP 5255. I can send and print a print quality diagnostic from my HP but not a file.

As of 1/1/24 I cannot print using Firefox and USB connection to HP 5255. I can send and print a print quality diagnostic from my HP but not a file.

Chosen solution

I deleted all the HP Officejet 5255 support programs on my computer and then tried printing using Windows 7. It worked.

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All Replies (4)

Figure8565
Figure8565
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This is going to sound like a stupid question, but have you confirmed that you can print files on your local computer, without involving Firefox?

Within Firefox, have you tried printing to PDF, to see if that works?

S.P.CHENEY
S.P.CHENEY Question owner
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windows 7 supports printing, but all the printer support programs must be deleted first.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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What are you seeing in the print preview when printing from the browser? see screenshot

S.P.CHENEY
S.P.CHENEY Question owner
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Chosen Solution

I deleted all the HP Officejet 5255 support programs on my computer and then tried printing using Windows 7. It worked.