This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird should ask to go online when user is offline and selects "Sent unsent messages".

  • 7 respostas
  • 0 have this problem
  • 1 view
  • Last reply by Toad-Hall

more options

It seems TB's behavior has changed with Supernova. In prior versions, when I was offline and asked to sent unsent messages, TB would ask me if it could change its status to "online".

That is no longer the case. It does not ask anything and stays offline. My messages are not sent, despite my asking so.

This results in TB silently denying an action specifically requested by the user. Please consider reinstating the previous behavior, which made it clearer to the user what was going on.

It seems TB's behavior has changed with Supernova. In prior versions, when I was offline and asked to sent unsent messages, TB would ask me if it could change its status to "online". That is no longer the case. It does not ask anything and stays offline. My messages are not sent, despite my asking so. This results in TB silently denying an action specifically requested by the user. Please consider reinstating the previous behavior, which made it clearer to the user what was going on.

Chosen solution

Thanks, Toad-Hall, much appreciated. Looking forward to the fix.

Ler a resposta no contexto 👍 0

All Replies (7)

more options

I cannot duplicate that. If I compose while offline, the 'send' message says 'send later' - and if I start Thunderbird later, I am immediately prompted to go online and send messages, as attached screenshot shows. That is, if you specify you want to work offline, and then compose a message, Thunderbird is retaining your request to stay offline. On restarting, however, TB prompts to confirm whether you wish to continue offline, or to go online.

more options

Thanks. My procedure is a bit different: - Open TB in offline mode - Write an e-mail and click "Send Later" - Right-click on Outbox folder and select "Send unsent messages" Result: nothing happens. Desirable behavior: either notify the user that his messages have not been sent because TB is offline, or [preferred] request confirmation to go online.

francis_24 modificouno o

more options

Well, since you click 'send later', there is no need to tell you that the message has not been sent. The solution is to click file>offline and untick 'work offline.' If you would like the changed, you can go to connect.mozilla.org and submit the idea.

more options

I've tested this and compared and you are correct. In 102* if Offline and you click on 'Sent unsent mesasges' you would get a pop up prompt which said: " You are currently offline. Do you want to go online to send unsent messages?"

This is not occurring in my beta 122.0b2 - latest beta version.

Currently, you have to assume you are aware of the Offline/Online' status. and Go into 'Online' mode first before you do the right click to 'send unsent mesages'. I'll check out to see if there's a bug report on this.

Worth checking your settings to make sure they are set up as desired, so when you do go to Online mode you get a prompt asking if you want to send at that moment or not.

  • Settings > General
  • Scroll to 'Network & Disk Space' section
  • Click on the 'Offline...' button
  • For 'Send unsent messages when going online?'
  • Choose your prefered option - I have selected 'Ask me'
  • click on 'OK'
more options

Many Thanks for bringing this to our attention. As I can replicate this problem and have two versions for comparison, then it needs to be reported. I've created a bug report for this issue. https://bugzilla.mozilla.org/show_bug.cgi?id=1873487

Toad-Hall modificouno o

more options

Chosen Solution

Thanks, Toad-Hall, much appreciated. Looking forward to the fix.

more options

The developers are onto this and the bug has been marked as fixed. But, I'm not sure whether it will be in the next release or shortly thereafter.