This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Google ReCAPTCHA is not working on all websites

  • 6 respostas
  • 3 have this problem
  • 66 views
  • Last reply by cor-el

Maxim L
Maxim L
more options

Google ReCaptcha is not working on literally all websites. Once I click on checkbox "I'm not a robot" It gets stuck on infinite loop. Although working on Mac OS in Firefox and Chrome or any other browsers. The issue is primarily with Windows version

I already tried clearing cookies, cache, disabling Tracking Protection, adding sites to DNS white list

Environment: OS Windows 11 Version 23H2, Firefox 125.0.3 For testing used: https://www.google.com/recaptcha/api2/demo

Google ReCaptcha is not working on literally all websites. Once I click on checkbox "I'm not a robot" It gets stuck on infinite loop. Although working on Mac OS in Firefox and Chrome or any other browsers. The issue is primarily with Windows version I already tried clearing cookies, cache, disabling Tracking Protection, adding sites to DNS white list Environment: OS Windows 11 Version 23H2, Firefox 125.0.3 For testing used: https://www.google.com/recaptcha/api2/demo
Capturas de pantalla anexas

Maxim L modificouno o

All Replies (6)

zeroknight
zeroknight
more options

Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

Does it still happen in Troubleshoot Mode?

wsandhu1
wsandhu1
more options

Same issue! randomly started happening yesterday, spent hours and literally tried everything. It works fine on microsoft Edge! Please tell me there's a solution for this.

wsandhu1
wsandhu1
more options

Temporary fix but good work around for now- As another user instructed, download the following extension. User-Agent Switcher by Erin Schlarb Set the default to windows/chrome 123 Recaptcha all work normally now. Looks like firefox is getting blocked somehow.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Like you posted, only Firefox with a Windows user agent seems to be affected. It works for me with a MAC user agent and with a Linux user agent.

sotb
sotb
more options

I have the same issue. The user-agent switcher solution doesn't help. The problem doesn't happen on Chrome browsers.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Google has fixed this issue, so you no longer need the extension or about:config to override the user agent and can use your default user agent.