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Thunderbird says it's retrieving emails but the panel is entirely blank

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Hi,

When trying to implement the OAuth for a live.com account the Thunderbird system seemed to lose everything. There was no sign of any emails the view was as the image. The help page we used

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

There were no errors or information.

On going back to the conventional settings of using a password we got information that emails were arriving via app poppups etc but still the view we get is the same as in the picture. Nothing at all in the view.

We have uninstalled and reinstalled Thunderbird and are now on v 128

Hi, When trying to implement the OAuth for a live.com account the Thunderbird system seemed to lose everything. There was no sign of any emails the view was as the image. The help page we used https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 There were no errors or information. On going back to the conventional settings of using a password we got information that emails were arriving via app poppups etc but still the view we get is the same as in the picture. Nothing at all in the view. We have uninstalled and reinstalled Thunderbird and are now on v 128
Capturas de pantalla anexas

All Replies (2)

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When you are using IMAP and can not connect to the server you see nothing. That is essentially by design.

However, I would expect the account name to show in the account pane and I think that is the blank space in your screen shot.

What version of Thunderbird are you using?

In the troubleshooting information on the help menu are details of your accounts. Can you please copy those (Drag your mouse over the information and press Ctrl+C) then past the result into a reply on the forum.

You might have an account issue, but if you do there probably is more to this.

Is there any other sign into live web pages open in the background? That is the authentication process for oauth and may explain a lack of information in the Thunderbird user interface..

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Sorry for the delay.

Thunderbird keeps telling me it is connected but still nothing in the window

Here are the details from the troubleshoot

Name Thunderbird Version 128.0.1esr Build ID 20240717233102 Distribution ID Update Folder C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2 Update History Update Channel esr User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.0.1 OS Windows_NT 10.0 19045 Application Binary C:\Program Files\Mozilla Thunderbird\thunderbird.exe Profile Folder (Local drive) Build Configuration about:buildconfig Memory Use about:memory Cache Use about:cache Performance about:processes Registered Service Workers about:serviceworkers Third-party Modules about:third-party Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 2 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 7.9 GB Disk Space Available 806 GB Profiles about:profiles Telemetry Data about:telemetry Glean Data about:glean Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) outlook.office365.com:993 SSL/TLS OAuth2 smtp.outlook365.com:587 STARTTLS Normal password true account2 (none) Local Folders None Normal password Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.17.1 0.17.1.MZLA.128.0.1esr.botan C:\Program Files\Mozilla Thunderbird\rnp.dll OTR Failed to load. OTR chat encryption will not work. - - - Calendar Settings Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organiser Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Chat Accounts ID Protocol Actions Crash Reports for the Last 3 Days Report ID Submitted

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