This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails sent to trash sometimes turn into gibberish and cannot be repaired

more options

Sometimes when I consign an email to the trash and then need to re-read it later, it's turned into gibberish. A tiny fraction of a recent is below. I've used the "repair text encoding" feature, without any result. If I scroll further down in the gibberish, there are links that weren't in the original email and would have had to be sucked in from other emails in trash, which I just don't get. I can go back to the email on my phone, but on my desktop, they are hopelessly jumbled. What causes this and how can I stop it? Thanks!

}=09@media only screen and (max-width: 480px){ =09=09body=2Ctable=2Ctd=2Cp=2Ca=2Cli=2Cblockquote{ =09=09=09-webkit-text-size-adjust:none !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09body{ =09=09=09width:100% !important; =09=09=09min-width:100% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.columnWrapper{ =09=09=09max-width:100% !important; =09=09=09width:100% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnRetinaImage{ =09=09=09max-width:100% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnImage{ =09=09=09width:100% !important; =09=09}

}=09@media only screen and (max-width: 480px){

09=09.mcnCartContainer=2C.mcnCaptionTopContent=2C.mcnRecContentContainer

2C.mcnCaptionBottomContent=2C.mcnTextContentContainer=2C.mcnBoxedTextCont

entContainer=2C.mcnImageGroupContentContainer=2C.mcnCaptionLeftTextContent= Container=2C.mcnCaptionRightTextContentContainer=2C.mcnCaptionLeftImageCon= tentContainer=2C.mcnCaptionRightImageContentContainer=2C.mcnImageCardLeftT= extContentContainer=2C.mcnImageCardRightTextContentContainer=2C.mcnImageCa= rdLeftImageContentContainer=2C.mcnImageCardRightImageContentContainer{ =09=09=09max-width:100% !important; =09=09=09width:100% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnBoxedTextContentContainer{ =09=09=09min-width:100% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnImageGroupContent{ =09=09=09padding:9px !important; =09=09}

}=09@media only screen and (max-width: 480px){

09=09.mcnCaptionLeftContentOuter .mcnTextContent=2C.mcnCaptionRightConten

tOuter .mcnTextContent{ =09=09=09padding-top:9px !important; =09=09}

}=09@media only screen and (max-width: 480px){

09=09.mcnImageCardTopImageContent=2C.mcnCaptionBottomContent:last-child .

mcnCaptionBottomImageContent=2C.mcnCaptionBlockInner .mcnCaptionTopContent=

last-child .mcnTextContent{

=09=09=09padding-top:18px !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnImageCardBottomImageContent{ =09=09=09padding-bottom:9px !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnImageGroupBlockInner{ =09=09=09padding-top:0 !important; =09=09=09padding-bottom:0 !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnImageGroupBlockOuter{ =09=09=09padding-top:9px !important; =09=09=09padding-bottom:9px !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnTextContent=2C.mcnBoxedTextContentColumn{ =09=09=09padding-right:18px !important; =09=09=09padding-left:18px !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcnImageCardLeftImageContent=2C.mcnImageCardRightImageContent{ =09=09=09padding-right:18px !important; =09=09=09padding-bottom:0 !important; =09=09=09padding-left:18px !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09.mcpreview-image-uploader{ =09=09=09display:none !important; =09=09=09width:100% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09h1{ =09=09=09font-size:22px !important; =09=09=09line-height:125% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09h2{ =09=09=09font-size:20px !important; =09=09=09line-height:125% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09h3{ =09=09=09font-size:18px !important; =09=09=09line-height:125% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09h4{ =09=09=09font-size:16px !important; =09=09=09line-height:150% !important; =09=09}

}=09@media only screen and (max-width: 480px){

09=09.mcnBoxedTextContentContainer .mcnTextContent=2C.mcnBoxedTextContent

Container .mcnTextContent p{ =09=09=09font-size:14px !important; =09=09=09line-height:150% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09#templatePreheader{ =09=09=09display:block !important; =09=09}

}=09@media only screen and (max-width: 480px){

09=09#templatePreheader .mcnTextContent=2C#templatePreheader .mcnTextCont

ent p{ =09=09=09font-size:14px !important; =09=09=09line-height:150% !important; =09=09}

}=09@media only screen and (max-width: 480px){ =09=09#templateHeader .mcnTextContent=2C#templateHeader .mcnTextContent p{ =09=09=09font-size:16px !important; =09=09=09line-height:150% !important; =09=09}

Sometimes when I consign an email to the trash and then need to re-read it later, it's turned into gibberish. A tiny fraction of a recent is below. I've used the "repair text encoding" feature, without any result. If I scroll further down in the gibberish, there are links that weren't in the original email and would have had to be sucked in from other emails in trash, which I just don't get. I can go back to the email on my phone, but on my desktop, they are hopelessly jumbled. What causes this and how can I stop it? Thanks! }=09@media only screen and (max-width: 480px){ =09=09body=2Ctable=2Ctd=2Cp=2Ca=2Cli=2Cblockquote{ =09=09=09-webkit-text-size-adjust:none !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09body{ =09=09=09width:100% !important; =09=09=09min-width:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.columnWrapper{ =09=09=09max-width:100% !important; =09=09=09width:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnRetinaImage{ =09=09=09max-width:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnImage{ =09=09=09width:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnCartContainer=2C.mcnCaptionTopContent=2C.mcnRecContentContainer= =2C.mcnCaptionBottomContent=2C.mcnTextContentContainer=2C.mcnBoxedTextCont= entContainer=2C.mcnImageGroupContentContainer=2C.mcnCaptionLeftTextContent= Container=2C.mcnCaptionRightTextContentContainer=2C.mcnCaptionLeftImageCon= tentContainer=2C.mcnCaptionRightImageContentContainer=2C.mcnImageCardLeftT= extContentContainer=2C.mcnImageCardRightTextContentContainer=2C.mcnImageCa= rdLeftImageContentContainer=2C.mcnImageCardRightImageContentContainer{ =09=09=09max-width:100% !important; =09=09=09width:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnBoxedTextContentContainer{ =09=09=09min-width:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnImageGroupContent{ =09=09=09padding:9px !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnCaptionLeftContentOuter .mcnTextContent=2C.mcnCaptionRightConten= tOuter .mcnTextContent{ =09=09=09padding-top:9px !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnImageCardTopImageContent=2C.mcnCaptionBottomContent:last-child .= mcnCaptionBottomImageContent=2C.mcnCaptionBlockInner .mcnCaptionTopContent= :last-child .mcnTextContent{ =09=09=09padding-top:18px !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnImageCardBottomImageContent{ =09=09=09padding-bottom:9px !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnImageGroupBlockInner{ =09=09=09padding-top:0 !important; =09=09=09padding-bottom:0 !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnImageGroupBlockOuter{ =09=09=09padding-top:9px !important; =09=09=09padding-bottom:9px !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnTextContent=2C.mcnBoxedTextContentColumn{ =09=09=09padding-right:18px !important; =09=09=09padding-left:18px !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnImageCardLeftImageContent=2C.mcnImageCardRightImageContent{ =09=09=09padding-right:18px !important; =09=09=09padding-bottom:0 !important; =09=09=09padding-left:18px !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcpreview-image-uploader{ =09=09=09display:none !important; =09=09=09width:100% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09h1{ =09=09=09font-size:22px !important; =09=09=09line-height:125% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09h2{ =09=09=09font-size:20px !important; =09=09=09line-height:125% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09h3{ =09=09=09font-size:18px !important; =09=09=09line-height:125% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09h4{ =09=09=09font-size:16px !important; =09=09=09line-height:150% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09.mcnBoxedTextContentContainer .mcnTextContent=2C.mcnBoxedTextContent= Container .mcnTextContent p{ =09=09=09font-size:14px !important; =09=09=09line-height:150% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09#templatePreheader{ =09=09=09display:block !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09#templatePreheader .mcnTextContent=2C#templatePreheader .mcnTextCont= ent p{ =09=09=09font-size:14px !important; =09=09=09line-height:150% !important; =09=09} }=09@media only screen and (max-width: 480px){ =09=09#templateHeader .mcnTextContent=2C#templateHeader .mcnTextContent p{ =09=09=09font-size:16px !important; =09=09=09line-height:150% !important; =09=09}

All Replies (8)

more options

Hello there We have read the message We try to help

What kind of anti virus do you keep on your PC? Continuously feeding messages into your recycle bin can be automatic or set features such as shredder or shredding data security or automaticity of your antivirus software in combination with running them repeatedly just a response of it from your anti virus software. In normal use, this should be solved while it should be possible to use it the way you want to use it.

Just an error, you try to use the Thunderbird software without this detour to communicate it with your mail and check your PC for errors that occur as a result.

Greetings Firefox volunteer

Googlethunderbird modificouno o

Helpful?

more options

Hello there

The highest risk s by default are css and html usage in general, it could be the communication with our email provider and your anti virus software, try to start your Thunderbird software in trouble shoot mode, these links out certain topics and you can see if they prevent you from our normal use. that are separate from Thunderbird, these errors can come from your PC use. Turn off some antivirus modules as well. To configuratie the common situation.

https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Greetings Firefox volunteer

Helpful?

more options

Hello there

Note: a lot of messages to the foreign country over and over again or other States a note sheet or html similar program for your text may have contracted a certain virus that has not been removed where this stuff may have come from, for example China.

Greetings Firefox volunteer

Helpful?

more options

I'm sorry, but I don't understand some of what you're saying. This particular recent email had four images embedded it, but it was coming from a neighbor and not a foreign source. I checked a couple of other emails in trash that also had images embedded in them, but they display properly. I did restart Thunderbird in troubleshooting mode, as you suggested, and the email in question remains gibberish. I don't have anything automatically shunted to trash except junk mail that meets my filters' criteria -- everything else is put there by me. Very few of the emails in trash turn into gibberish -- most remain as they were.

I use Malwarebytes on my desktop computer, which is where I'm having the present problem. Of course, it's always possible a virus evades any such program, but Malwarebytes is pretty reliable, and as I said, most emails are not affected by "gibberization." I can still view this email properly on my mobile phone, which also uses Malwarebytes, so I don't think it's a virus issue. The randomness of this problem is really baffling!

Helpful?

more options

Hello there

As for the situation of more different types of antivirus programs that exhibit such situations, the customer is king. You send me a message that these emails that you keep in the trash and are going to read again can be read from your message,okay cool they all disappear to the same trash maybe you should check out this feature with maybe an overloaded inbox and further folders for this one to adjust. And disabling automatic settings of this concerns filters. Or even remove.uhm as I suggested to you stop using filters. Too crowded email software and the antivirus as well.

This is really only a situation in which css-html code is unlikely to be displayed correctly, partly due to the above. Try backing up your inbox and remaining folders and letting the Thunderbird software perform a fresh start or completely new installation. Your perhaps single e-mail contains an erroneous encoding element that has interfered with your spelling and formatting.it's just a proposal to you.Since you are sure of third parties.


Greetings Firefox volunteer

Helpful?

more options

Hello there

Note: Ask your person of sent messages if they have been busy with many messages abroad by e-mail, these original settings that are disturbed may come to you by received e-mails from such subjects in the manner indicated as with many.

Greetings Firefox volunteer

Helpful?

more options

.


Hello there

Correct, all data appears to be sucked in.

Greetings Firefox volunteer

Helpful?

more options

RoseQueen said

Sometimes when I consign an email to the trash and then need to re-read it later, it's turned into gibberish. A tiny fraction of a recent is below. I've used the "repair text encoding" feature, without any result. If I scroll further down in the gibberish, there are links that weren't in the original email and would have had to be sucked in from other emails in trash, which I just don't get. I can go back to the email on my phone, but on my desktop, they are hopelessly jumbled. What causes this and how can I stop it? Thanks!

RoseQueen, were you using version 128?

If you were using version 128, right+click on any broken folder > properties > Repair. Then update to 128.3.3 with Help > About.

Please post your results here.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.