We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Connection to outlook imap-mail server has stopped working

  • 1 resposta
  • 4 have this problem
  • Last reply by sfhowes

neil
neil
more options

When I start up my Windows 10 laptop, Thunderbird tries to connect to my Hotmail email account, but it can no longer make the connection to the Outlook imap server (imap-mail.outlook.com) apparently because my password is no longer accepted. I just get the message box "Login to server imap-mail.outlook.com with username neil.january@hotmail.com failed - enter new password". There is no new password. I have not changed the password, and Thunderbird was connecting without trouble until a few days ago. What should I do?

Emails still get through to my Android phone with no trouble.

When I start up my Windows 10 laptop, Thunderbird tries to connect to my Hotmail email account, but it can no longer make the connection to the Outlook imap server (imap-mail.outlook.com) apparently because my password is no longer accepted. I just get the message box "Login to server imap-mail.outlook.com with username neil.january@hotmail.com failed - enter new password". There is no new password. I have not changed the password, and Thunderbird was connecting without trouble until a few days ago. What should I do? Emails still get through to my Android phone with no trouble.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Change the incoming to outlook.office365.com, 993, SSL/TLS, OAuth2, email address; outgoing smtp.office365.com, 587, STARTTLS, email address. Restart TB after making changes.

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.