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Thunderbird 128.3.3 esr - using Gmail account - some email messages are blank when viewed in thunderbird

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Assisting a friend - she is viewing and composing her emails from thunderbird utilising her gmail account amongst others. Occasionally clicking on the required email reveals a blank message and no attachment if there is one. This randomly happens for inbox and sent messages.

Please see images below:- 1. search result 2 & 3 selecting the required message 4. blank message as described 5. Same message directly in Gmail

Thank you in advance for any help

Assisting a friend - she is viewing and composing her emails from thunderbird utilising her gmail account amongst others. Occasionally clicking on the required email reveals a blank message and no attachment if there is one. This randomly happens for inbox and sent messages. Please see images below:- 1. search result 2 & 3 selecting the required message 4. blank message as described 5. Same message directly in Gmail Thank you in advance for any help
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winston.charles modificouno o

All Replies (5)

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1. Before doing step 2, check Error Console (ctrl+shift+J) for warnings and errors when the message display has failed

2. right+click affected folder and do Properties > Repair - does the problem go away? Permanently?

Helpful?

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Screen shots from the error console attached. The error console does not show anything when I try to display the required message but I will attempt to remove the mentioned nstmp files later.

The repair starts, downloads about 190 messages, then seems to stop on "Downloading message header 1 of 10122 In A WEEKLY INVOICES SENT". I will leave the repair running over the weekend to see if it progresses.

Helpful?

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Added in error ... sorry and thanks for your help so far

Helpful?

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Screeshot with Repair running .....

Helpful?

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winston.charles said

Screeshot with Repair running .....

Unfortunately the resolution of the uploaded screen shot is not high enough. Perhaps copy + paste the text?

Helpful?

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