Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sync is fatally flawed as it can destroy data

ffdev2
ffdev2
more options

Long time user of sync and now totally pissed because I have to discontinue it because I can no longer trust it. It was so useful.

Syncing between mac and windows desktops. On mac suddenly have duplicate folders appear on the bookmark toolbar. Delete the duplicate entries. Later discover that duplicates and original folders have been deleted. Problem compounds when switching to windows to find sync has very helpfully has deleted these folders there too. There was no way to disable syncing to prevent this. So that means when you do something stupid on one instance, you have no way to prevent that mistake from spreading to other computers. Nice one.

No sync-log found on mac to investigate why the folders where duplicated. so no way to file a bug.

All I can do now is disable sync on all computers. Be nice if there was some kind of roll back.

Long time user of sync and now totally pissed because I have to discontinue it because I can no longer trust it. It was so useful. Syncing between mac and windows desktops. On mac suddenly have duplicate folders appear on the bookmark toolbar. Delete the duplicate entries. Later discover that duplicates and original folders have been deleted. Problem compounds when switching to windows to find sync has very helpfully has deleted these folders there too. There was no way to disable syncing to prevent this. So that means when you do something stupid on one instance, you have no way to prevent that mistake from spreading to other computers. Nice one. No sync-log found on mac to investigate why the folders where duplicated. so no way to file a bug. All I can do now is disable sync on all computers. Be nice if there was some kind of roll back.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

To roll back bookmarks on desktop (Windows, Mac, Linux), check out the Restore feature described in the following article:

Restore bookmarks from backup or move them to another computer

As for what went wrong with Sync, I don't know. Sometimes duplicates happen, but removing the duplicate should not have affected the original. ??

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.