This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

no access to saved passwords on mobile

  • 2 respostas
  • 1 has this problem
  • Last reply by Mick D

more options

Hi. when i go into passwords, I am asked to unlock to view passwords, it says enter your device pin, I do this and it comes up again "unlock to view passwords" behind this message will be the first page of the password list, if you type in password again as requested it just locks up and you cant get off the page. I am using correct password it unlocks everything else. Please help all my passwords are unaccesable on the mobile, still ok on laptop, I have tried uninstalling firefox and re installing and rebooting mobile, no change. Thanks

Hi. when i go into passwords, I am asked to unlock to view passwords, it says enter your device pin, I do this and it comes up again "unlock to view passwords" behind this message will be the first page of the password list, if you type in password again as requested it just locks up and you cant get off the page. I am using correct password it unlocks everything else. Please help all my passwords are unaccesable on the mobile, still ok on laptop, I have tried uninstalling firefox and re installing and rebooting mobile, no change. Thanks

All Replies (2)

more options

It's bug 1919814. They said that it's fixed in version 132, so it looks like they've messed something up.

Helpful?

more options

Thanks for quick response TyDranui, very much appreciated I will go and see the bug and await a fix. Mick D

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.