This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost all tabs and tab history after the computer performed automatic update

more options

Help, My computer performed an automatic update, rebooting itself and all the history on Firefox has been lost all my open tabs have disappear. I followed other instructions to open the Profile Folder, but the only 2 files there are the ones created after the reboot. There are no previous files. Thanks, Juan

Help, My computer performed an automatic update, rebooting itself and all the history on Firefox has been lost all my open tabs have disappear. I followed other instructions to open the Profile Folder, but the only 2 files there are the ones created after the reboot. There are no previous files. Thanks, Juan

All Replies (5)

more options

Post a screenshot of the files in your sessionstore-backup folder that's in your profile folder. see screenshots in link below. https://support.mozilla.org/en-US/questions/1477659#answer-1693216

Helpful?

more options

As requested, attached is the screenshot of the files in my sessionstore-backup

Helpful?

more options

Oh yeah... It's a wrap. As you can see from the size of the files that there is nothing to go back to. See screenshot of my folder. You can see from the number of flies in my sessionstore-backups and the copy of the folder that I made on 11/28. You see less files now in my sessionstore-backups folder which shows that files were erased from the folder. That's why I make copies of the folders about once a week.

jonzn4SUSE modificouno o

Helpful?

more options

Is there another profile? Just go up 1 folder and see if there's another profile. If so, then look for the sessionstore-bakups folder in the other possible profile folders.

Helpful?

more options

Here's a view from my Nightly profile. You can see the the session folder has the same number of files as the copy I made back in November.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.