This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

deleting email account problem

  • 1 resposta
  • 0 have this problem
  • 2 views
  • Last reply by david

more options

David, thank you. I think with your help, I have it fixed. I only had one prefs.js. (I had to go look for the file.) Anyway, just the one file. It was dated in 7/x/2023. No files named prefs-1.js or ........ prefs-46.js. So I checked the properties of the prefs-js file. It was marked read only. I unmarked read only and closed Thunderbird and reopened it. Twice now. The account I wanted to delete did not reappear and the account I wanted to add came back!! I am very pleased the solution was so simple but I would never have found it without your help and clues.

David, thank you. I think with your help, I have it fixed. I only had one prefs.js. (I had to go look for the file.) Anyway, just the one file. It was dated in 7/x/2023. No files named prefs-1.js or ........ prefs-46.js. So I checked the properties of the prefs-js file. It was marked read only. I unmarked read only and closed Thunderbird and reopened it. Twice now. The account I wanted to delete did not reappear and the account I wanted to add came back!! I am very pleased the solution was so simple but I would never have found it without your help and clues.

All Replies (1)

more options

I was glad to assist. Thanks for the feedback. :)

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.