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Unable to link Thunderbird to Spectrum webmail

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  • Last reply by jojotom01

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I had a defective hard drive that was replaced. I lost the profiles that I had previously on the old hard drive (Except for the profiles from a year ago). Is it possible to reinstall Thunderbird as if it was a completely new program, link it to Spectrum webmail, and recover all my emails still on Spectrum webmail. and also create a new recreated profile. Thank you.

I had a defective hard drive that was replaced. I lost the profiles that I had previously on the old hard drive (Except for the profiles from a year ago). Is it possible to reinstall Thunderbird as if it was a completely new program, link it to Spectrum webmail, and recover all my emails still on Spectrum webmail. and also create a new recreated profile. Thank you.

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Thank you both for your help. I used the settings sfhowes listed, and used a previous profile. It's nice to have email back again! Thanks again! Tom

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First, you may be able to use your old profile, as its settings for the account may still be current. Second, yes, you can install thunderbird and create a new account setting for your Spectrum account if you have the specfications for the account. Thunderbird's setup process knows settings for some email providers, but not all.

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Thanks for the quick response. I have tried several of my old TB profiles, as well as try to create a new one. Nothing works. I have also talked to Spectrum support, but they give me the same settings that TB gives. I am including the TB Autodetect settings screenshot, and the Manual Configuration screen shot. Thanks for your help. Tom

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One thing I forgot to mention. I am able to access Spectrum Webmail on the internet, but I cannot link TB to it. Thanks!

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Try again, but omit the password. That works for some email accounts.

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For a @new.rr.com account, I think you have to use these settings:

incoming IMAP: mail.twc.com, 993, SSL/TLS, normal password, email address

outgoing SMTP: mail.twc.com, 587, STARTTLS, normal password, email address

https://www.spectrum.net/support/internet/email-settings/

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Chosen Solution

Thank you both for your help. I used the settings sfhowes listed, and used a previous profile. It's nice to have email back again! Thanks again! Tom

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