This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I cannot access my e-mail or websites

  • 5 respostas
  • 2 have this problem
  • 9 views
  • Last reply by user66338

AnonymousUser
AnonymousUser
more options

I cannot access my e-mail or websites, I get the following messages- Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or close to full. It is recommended that you exit the application and fix the problem. If you continue to use this session, you might see incorrect application behaviour when accessing security features.

Update XML file malformed (200)

(Error code: ssl_error_ssl_disabled)


This happened

Just once or twice

== 8am GMT 5th May 2010

I cannot access my e-mail or websites, I get the following messages- Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or close to full. It is recommended that you exit the application and fix the problem. If you continue to use this session, you might see incorrect application behaviour when accessing security features. Update XML file malformed (200) (Error code: ssl_error_ssl_disabled) == This happened == Just once or twice == 8am GMT 5th May 2010

All Replies (5)

user66338
user66338
more options

Hello Ken Walters,

please follow the steps mentioned in the Fix the "Could not initialize the application's security component" error message KB article.

You should find the solution there!

Thanks in advance,

--Tobbi

AnonymousUser
AnonymousUser Question owner
more options

I tried that Tobbi, and it's still not working, I still get the security problem notice. I've managed to get to an e-mail website, but my log info isn't working either. So I'm still blocked from my e-mail.

AnonymousUser
AnonymousUser Question owner
more options

Just tried my online banking, the page doesn't always load and it won't show my account names or passwords. It looks like none of my log in information for any sites I use often will show in Firefox. I can't even access my e-mail to see if I'm getting answers to this problem.

AnonymousUser
AnonymousUser Question owner
more options

I cannot access Firefox to get my E-Mails

AnonymousUser
AnonymousUser Question owner
more options

textI can't access my e mail either. I have no trouble getting into other sites.