This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unresponsive script

  • 5 respostas
  • 72 have this problem
  • 5 views
  • Last reply by cor-el

more options

I get an error "Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsAddonRepository.js:338" Saying "the script is unresponsive". What does this mean, and how can I fix it?

This happened

Every time Firefox opened

== Months ago.

I get an error "Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsAddonRepository.js:338" Saying "the script is unresponsive". What does this mean, and how can I fix it? == This happened == Every time Firefox opened == Months ago.

All Replies (5)

more options

I got this one. file:///C:/Program%20Files/Mozilla%20Firefox/components/nsAddonRepository.js:342

more options

It's usually a different component each time that generates the error.

more options

Same issue with 3.6.7. Please fix/provide a workaround

more options

Can I get any help with this one? Is it WiseStamp's fault? Mozilla's fault? Or caused by a conflict incompatibility issue with another simultaneously running script? or perhaps something else I'm not even thinking of?

Running FF 3.6.1 Win XP SP3, with all of the latest MS updates

parmoni modificouno o

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the Safe mode start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")