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Fire Fox v3.6.3 will not run in normal or safe mode, also will not uninstall

  • 2 respostas
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  • Last reply by AlleyKat

AnonymousUser
AnonymousUser
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FF v 3.6.3 for windows vista will not open and run in normal or safe mode, FF will not uninstall from folder or add/remove programs, tried to reinstall from Mozilla site did not work. Internet Explorer also will not run and crashes. I am using Safari it runs fine no problems. FF has been crashing for about a week unexpectedly but will reopen and run, but will not run at all now..?

Crash ID(s)

ID: e3f78c3f-b182-44a9-8ef6-ca84c2100617

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

FF v 3.6.3 for windows vista will not open and run in normal or safe mode, FF will not uninstall from folder or add/remove programs, tried to reinstall from Mozilla site did not work. Internet Explorer also will not run and crashes. I am using Safari it runs fine no problems. FF has been crashing for about a week unexpectedly but will reopen and run, but will not run at all now..? == Crash ID(s) == ID: e3f78c3f-b182-44a9-8ef6-ca84c2100617 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

All Replies (2)

AlleyKat
AlleyKat
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From the Crash ID information, it seems this is related to the AVG antivirus, version 8.5. If possible, please try updating you AVG installation (the program) to latest version; according to Bug 547210 AVG has released an update May 17. to AVG version 9 that should fix this problem.

Please let us know if this fixes the problem with Firefox crashing.

AnonymousUser
AnonymousUser Question owner
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Thank you, I assumed it was avg because of the signature I just didn't know why it was causing it to crash. I updated it but when I updated I'm now using AVG v 8.5.437 didn't go to version 9 so I'm downloading it from cnet.com, but everything is working fine =}.

Thank you again!