Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I cannot connect to Internet with Firefox

  • 2 respostas
  • 35 have this problem
  • 9 views
  • Last reply by rpmanfredo

AnonymousUser
AnonymousUser
more options

I have the same issue with Firefox 3.6.6 since 3 p.m. gmt, on Windows 7 environment and NIS 2010.

Pop-up message from NIS invited me to restart my computer. After restarting, I have noticed these files in quarantining: nssdbm3.dll, softokn3.dll, freebl3.dl. Extension has been renamed .chk.

Since them, each time I launch firefox, I can see this error message with the error console: Erreur : uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/components/nsUrlClassifierListManager.js :: PROT_ListManager :: line 79" data: no]

URL of affected sites

http://

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)

I have the same issue with Firefox 3.6.6 since 3 p.m. gmt, on Windows 7 environment and NIS 2010. Pop-up message from NIS invited me to restart my computer. After restarting, I have noticed these files in quarantining: nssdbm3.dll, softokn3.dll, freebl3.dl. Extension has been renamed .chk. Since them, each time I launch firefox, I can see this error message with the error console: Erreur : uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/components/nsUrlClassifierListManager.js :: PROT_ListManager :: line 79" data: no] == URL of affected sites == http:// == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)

Chosen solution

There appears to be a problem with Norton recognizing those files as valid. See: http://community.norton.com/t5/Norton-Internet-Security-Norton/What-is-WS-Reputation-1/m-p/243005/highlight/true

Here is how to find this kind of information: In Google search type "firefox norton freebl3.dll nssdbm3.dll" (including the quotation marks) and it is the second item.

Ler a resposta no contexto 👍 0

All Replies (2)

TXGuy
TXGuy
more options

Chosen Solution

There appears to be a problem with Norton recognizing those files as valid. See: http://community.norton.com/t5/Norton-Internet-Security-Norton/What-is-WS-Reputation-1/m-p/243005/highlight/true

Here is how to find this kind of information: In Google search type "firefox norton freebl3.dll nssdbm3.dll" (including the quotation marks) and it is the second item.

rpmanfredo
rpmanfredo
more options

I just Installed Firefox 3.6.12 for the Mac. This was a fresh install after I rebuilt my system. I downloaded Firefox and installed it. I then copied the support files from the version I had, and the first time I tried to run Firefox I received this error. I do not have any Norton software on my Mac or any other anti-virus software on my Mac. In fact, the only additional software I have installed is iWork 09, iLife 09, Open Office and Microsoft Office 2004 for the Mac. I am going to see if I can find the earlier release of Firefox to see if that will work. Any ideas will be greatly appreciated.