This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Mistakenly "remembered" a setting and need to change it

  • 7 respostas
  • 2 have this problem
  • 3 views
  • Last reply by Morbus

AnonymousUser
AnonymousUser
more options

I am using the newest version of the Lotus Notes web client in Firefox. When I attempted to send an email, a message came up warning me about the possible security risks and asking if I wanted to let Lotus Notes do the things it objected to.

Since I had declined a similar before with impunity, though not when sending an email, I denied it access and told Firefox to remember this setting.

It did not send the email and now will not send any other emails. I would like to change the setting so that it will ask me again and I can accept this time.

I can send from IE, but I hate to change browsers every time I need to send an email. I'm currently not able to send any.

I am using the newest version of the Lotus Notes web client in Firefox. When I attempted to send an email, a message came up warning me about the possible security risks and asking if I wanted to let Lotus Notes do the things it objected to. Since I had declined a similar before with impunity, though not when sending an email, I denied it access and told Firefox to remember this setting. It did not send the email and now will not send any other emails. I would like to change the setting so that it will ask me again and I can accept this time. I can send from IE, but I hate to change browsers every time I need to send an email. I'm currently not able to send any.

All Replies (7)

Morbus
Morbus
more options

Hello Nancy.

Was this a setting on Firefox (if so, which setting in particular? What did it ask exactly?) or a setting in Lotus Notes web client?

AnonymousUser
AnonymousUser Question owner
more options

I don't know whether it's really a setting in Firefox or LN. I didn't change a specific Firefox setting.

My impression that it has to do with Firefox has to do with the fact that I was able use the client to send emails in IE. So, whatever change was made, it doesn't seem to apply across browsers...

AnonymousUser
AnonymousUser Question owner
more options

By using another computer, I've been able to get a copy of the error message. It still isn't clear to me exactly where it is coming from. It says "Internet Security" at the top. The text reads:

"A script from "International Business Machines Corporation" is requesting enhanced abilities that are UNSAFE and could be used to compromise your machine or data:

Run or install software on your machine


Allow these abilities only if you trust this source to be free of viruses or malicious programs."

It gave me the option to allow or deny.

Sorry I am being so vague and clueless. Thanks for your help.

Morbus
Morbus
more options

I'm sorry, but I don't know how to help you :( Hopefully someone else will... Sorry once again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try "Reset all user preferences to Firefox defaults" on the Safe mode start window - See http://kb.mozillazine.org/Resetting_preferences

AnonymousUser
AnonymousUser Question owner
more options

Thank you, this has solved my problem! I'll be sure to remember it if I run into something similar again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome

If it happens again then look in the file prefs.js (prefs.js.sav) in the Firefox Profile Folder to see if there are lines that start with user_pref("capability. in that file. If you see them then you can remove those lines. Use a plain text editor like Notepad to edit the file.