This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

some web pages come up blank, generally following a link, that have opened without issues in earlier FF versions. Pages open OK in IE8 and/or in Chrome. Have tried the cookies clearing etc as suggested elsewhere, without success.

  • 1 resposta
  • 54 have this problem
  • 4 views
  • Last reply by cor-el

hehoffmann
hehoffmann
more options

I'm running FF 3.6.8. Certain websites (no apparent pattern, no secure sites) come up blank (white screen), showing "Done" on the footer. It generally happens when clicking on a link in another web page but no login or similar is involved to get to the intended site. Have cleared the cookies and followed the advice for a similar issue stated elsewhere on the Help forum, to no avail. Have also not added any add-ons since that recent FF upgrade. The affected sites have come up without issues in earlier FF versions, and they do load in IE8 and in Chrome. A representative example is shown below. - Will appreciate any helpful comments and recommendations!

I'm running FF 3.6.8. Certain websites (no apparent pattern, no secure sites) come up blank (white screen), showing "Done" on the footer. It generally happens when clicking on a link in another web page but no login or similar is involved to get to the intended site. Have cleared the cookies and followed the advice for a similar issue stated elsewhere on the Help forum, to no avail. Have also not added any add-ons since that recent FF upgrade. The affected sites have come up without issues in earlier FF versions, and they do load in IE8 and in Chrome. A representative example is shown below. - Will appreciate any helpful comments and recommendations!

cor-el modificouno o

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems