This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox does not recognize there is an update even when I check manually

  • 2 respostas
  • 29 have this problem
  • 7 views
  • Last reply by TonyE

more options

Firefox updated automatically on my computer at work. So at home, I turn on my PC, start Firefox and click "Check for Updates..." However, Firefox reports "There are no updates available", even though the latest version is 3.6.9 and is not installed. What gives?

I am running Windows XP service pack 3 (German version), and Firefox version 3.6.8 (English version).

Firefox updated automatically on my computer at work. So at home, I turn on my PC, start Firefox and click "Check for Updates..." However, Firefox reports "There are no updates available", even though the latest version is 3.6.9 and is not installed. What gives? I am running Windows XP service pack 3 (German version), and Firefox version 3.6.8 (English version).

All Replies (2)

more options

Try downloading the full setup file from http://www.mozilla.com and installing 3.6.9 on top of your current version.

Also see http://kb.mozillazine.org/Software_Update

more options

The option to auto-update to Firefox 3.6.9 and 3.5.12 has been turned off while Mozilla investigate a startup crash.

Bug 595242 – Please turn off the 3.5.12 and 3.6.9 updates while investigating bug 594699