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Firefox states I need to restart my computer because of an earlier version, but that does not help

  • 3 respostas
  • 5 have this problem
  • 2 views
  • Last reply by renie5

renie5
renie5
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There is a problem with the Firefox I have installed but cannot get it uninstalled. Each time I try to download the complete version, I get a message that says I need to reboot to finish uninstall of previous download. I have rebooted many times, but always receive the same message.

There is a problem with the Firefox I have installed but cannot get it uninstalled. Each time I try to download the complete version, I get a message that says I need to reboot to finish uninstall of previous download. I have rebooted many times, but always receive the same message.

All Replies (3)

TonyE
TonyE
  • Moderator
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Try manually resetting the software update feature by deleting the files and folders related to software update as shown in the "Software Update not working properly" section of this article - http://kb.mozillazine.org/Software_Update

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.
Download a fresh copy of Firefox (http://www.mozilla.com/firefox/all.html) and do a reinstall of Firefox on top of the current version.
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.

renie5
renie5 Question owner
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No doesn't help. Tried to run as admin, still tells me to reboot to remove previous version. Also tried to remove what is already in my computer and nothing happens.