Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I can set my home page and it shows correctly in the "Options", but everytime I start Firefox, it loads "file:///C:/Program Files/Mozilla Firefox"

  • 3 respostas
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

edwells57
edwells57
more options

Using version 3.6.13 I just downloaded. I searched the forum and one item pointed me to "Help/Troubleshooting Information". I could get to that page, but clicking on "Open Containing Folder" gives me an error message that the user profile cannot be found.

Using version 3.6.13 I just downloaded. I searched the forum and one item pointed me to "Help/Troubleshooting Information". I could get to that page, but clicking on "Open Containing Folder" gives me an error message that the user profile cannot be found.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Check the Target line in the Properties (right-click context menu) of Firefox desktop shortcut to see if there is anything appended to it.

edwells57
edwells57 Question owner
more options

Nothing appended. Actually, the error message states the file "does not exist or is not a directory." Sorry I wasn't more precise earlier.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")