This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When loading websites some things are not loading eg images and the website does not look the same and looks a mess

more options

When loading website things fail to load eg images, some websites do not look the same and things are everywhere sometimes the video box will not appear and text are over other txts and images.

When loading website things fail to load eg images, some websites do not look the same and things are everywhere sometimes the video box will not appear and text are over other txts and images.

All Replies (3)

more options

I have the same problem. Pages don't load completely (missing pics or graphics) and/or text often superimposed over other text. What's the next step to resolve this problem?

1812 modificouno o

more options

All websites are missing graphics, backgrounds and colour including firefox homepage. Everything is black and white.

more options

I think I've found a fix. Go to Firefox Preferences, then to Advanced, then to Network, and then clear the cache. That seems to have restored the missing graphics, images, and formatting for e.g. the CNN site. Good luck.