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I can no longer open a new tab by clicking on it or by using file and new tab menu, so what do I change or reset for new tabs to work?

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  • Last reply by Helper7677

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The tabs were working fine, but now tabs will not open when I click on the 'open a new tab + ' button, or if I go to 'file, new tab'. A new tab only opens when I click a link, but I cannot open a tab at will to start a new page. I used your troubleshooting data, but it did not help. I checked tabs settings in Options and all is checked, and I even reinstalled firefox. What do I do to reset or change settings so the tabs will open?

The tabs were working fine, but now tabs will not open when I click on the 'open a new tab + ' button, or if I go to 'file, new tab'. A new tab only opens when I click a link, but I cannot open a tab at will to start a new page. I used your troubleshooting data, but it did not help. I checked tabs settings in Options and all is checked, and I even reinstalled firefox. What do I do to reset or change settings so the tabs will open?

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There is a reported incompatibility between the Ask Toolbar and Firefox 3.6.13 that causes new tabs to not open. This problem needs to be fixed by Ask; they need to update their toolbar add-on for Firefox. Until the incompatibility is fixed by Ask, you can disable the Ask Toolbar or un-install it from your system.


Other issues needing your attention

The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.

  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
    • Security release version 11.5.9.620 released 2011-02-08
  • Shockwave Flash 10.1 r85
    • Several updates behins
    • Security release version 10.2.152.26 released 2011-02-08
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
    • Security release version 1.6.0_24 released 2011-02-10
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Shockwave for Director
    • NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
    • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
    • When the download is complete, exit Firefox (File > Exit)
    • locate and double-click in the installer you just downloaded, let the install complete.
    • Restart Firefox and check your plugins again.
    • Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
  3. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
    • Download Manual installers.
  4. Update the Java plugin to the latest version.

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