We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

After the new update today my Norton service is warning me that I am the 1st person to download something and do I want to continue and when I say no the whole program freezes.

  • 2 respostas
  • 18 have this problem
  • 2 views
  • Last reply by Lizzynaz

Lizzynaz
Lizzynaz
more options

After the newest update was automatically installed today, when I go online I get a warning box from Norton saying something like I am the 1st person to download this and do I want to continue? I'm afraid it is a virus so I say no and the whole Firefox program freezes. I have uninstalled it and reinstalled it and the same thing keeps happening. Should I reinstall it and just say yes instead?

After the newest update was automatically installed today, when I go online I get a warning box from Norton saying something like I am the 1st person to download this and do I want to continue? I'm afraid it is a virus so I say no and the whole Firefox program freezes. I have uninstalled it and reinstalled it and the same thing keeps happening. Should I reinstall it and just say yes instead?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

1st person huh? That was reported to Norton in May 2010. Looks like they didn't fix their stuff permanently.
https://bugzilla.mozilla.org/show_bug.cgi?id=564389

Norton support is here.
http://norton.lithium.com/norton/

Lizzynaz
Lizzynaz Question owner
more options

Thank you!! I figured I wasn't really the 1st person...but when you don't know that much about computers it makes you scared to continue. I did click continue anyway and it is now working fine!! Thanks again!