This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot copy the sync code fromthe second computer back to the first!

more options

When I try to sync my PC with my laptop, I am unable to copy the code from my second computer to my PC. I don't know what I am doing wrong - but both come up with a code and I cannot even get as far as putting in my 'sync' number.

Anyhelp would be appreciated. I have tried following the steps given on adding another device but I get stuck when it comes to this three-part code.

When I try to sync my PC with my laptop, I am unable to copy the code from my second computer to my PC. I don't know what I am doing wrong - but both come up with a code and I cannot even get as far as putting in my 'sync' number. Anyhelp would be appreciated. I have tried following the steps given on adding another device but I get stuck when it comes to this three-part code.

All Replies (2)

more options
more options

No it didn't solve my problem - I still cannot type a code into the "Add a Device' page. A code comes up in both my PC and my laptop - but they appear to be 'fixed' and I cannot type over them into the boxes.

Please help as I want to take my laptop overseas and would like to have my bookmarks and passwords with me.

CoralieMCurtis modificouno o