This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Problem with the new tab button

  • 5 respostas
  • 18 have this problem
  • 1 view
  • Last reply by cor-el

charmie
charmie
more options

The problem with my Firefox is that the "new tab" button at the end of the last tab and from the menu "open a new tab" doesn't work at all. The open a new window does work but the new tab no. What happened???

The problem with my Firefox is that the "new tab" button at the end of the last tab and from the menu "open a new tab" doesn't work at all. The open a new window does work but the new tab no. What happened???

Chosen solution

This issue can be caused by the Ask.com toolbar (Tools > Add-ons > Extensions)

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See:

Ler a resposta no contexto 👍 4

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

This issue can be caused by the Ask.com toolbar (Tools > Add-ons > Extensions)

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See:

charmie
charmie Question owner
more options

Ok i have put the Firefox in Safe mode and now the "new tab" button is working. Do I have to keep it that way (safe mode) without any add on, in order the new tab button to work??? What do you advise me to do???

CMYKreative Co., Ltd.
CMYKreative Co., Ltd.
more options

Definitely the ask.com toolbar. Not sure how it got installed on my pc, am guessing it "automatically" was installed when an update was performed on some software but I know for sure I did not "choose" to install it.

Anyways, simply uninstall it and you will get your tab functionality back. I hate software like this.

misellen
misellen
more options

I'm having this problem but I do not have the Ask.com toolbar installed!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See: