This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Norton Securtity Tool bar is not compatible to Firefox 4, how can I downgrade back to an earlier Firefox so that it works!?

  • 4 respostas
  • 212 have this problem
  • 2 views
  • Last reply by iblong2jesus

Amy17
Amy17
more options

My Norton Security toolbar protects my browsing, saves all my logins and autofills my details into forms - in short, if I can't use it then I don't want to use Firefox 4! Are there any plans to fix this or can anyone tell me how I can downgrade to the old firefox which worked perfectly.

My Norton Security toolbar protects my browsing, saves all my logins and autofills my details into forms - in short, if I can't use it then I don't want to use Firefox 4! Are there any plans to fix this or can anyone tell me how I can downgrade to the old firefox which worked perfectly.

All Replies (4)

TonyE
TonyE
  • Moderator
more options

Symantec are planning to release an update in the next few days, for details see http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-product-compatibility-with-Firefox-Updates/m-p/443808

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

Amy17
Amy17 Question owner
more options

Brilliant, thank you!!

Bob15
Bob15
more options

Tony, i also want to go back to a previous ver of firefox because i want to control cookies. have del ver 4 from computer and installed first ver 3.6.16 and then ver 3.10 i think but it still has ver 4 control of cookies. Can you help? I now have ver 3.6.16 running on win 7 machine with the old cookies settings but when i try to copy it to my xp machine it reverts to the ver 4 cookies, the rest seems to be ver3.6.16. Installing new ver 3.3.17 from d/l as shown from previous post and it still has no control of cookies. what am i missing?

iblong2jesus
iblong2jesus
more options

FIREFOX 4 is NO GOOD for Norton anything! I had to delete firefox completely and then RE download 3.16 and then had to enter ALL my Norton passcodes over. Until this dilemma is resolved I'm sticking with the OLD version. Went out TOO SOON!!! Too much of my downloads/saves/personal "stuff" got LOST in the new upload. The OLD is MUCH BETTER!