This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

when upgraded to Firefox 4 error message "you must restart your pc" stops me from opening, correcting, deleting or downloading it

  • 1 resposta
  • 3 have this problem
  • 1 view
  • Last reply by Hasan

desperatando
desperatando
more options

Immediately when Firefox 4 was released I upgraded. Immediately after upgrading couldn't open, uninstall, correct or replace it because of a window asking "to restart my computer so that previous upgrade should take place". When I did so it appeared again to the eternity. I saw that Zone Alarm which I use a decade now is conflicting with Firefox 4 so I asked them for clean uninstall instructions but they said there are not any and just to uninstall from add/remove programs. I did so but traces of ZA remain in my pc and do not know how to remove them. I installed another firewall, a security suite in fact that found a vulnerability to my Firefox as follows: "C:\Program Files\Mozilla Firefox\firefox.exe.moz-delete has a vulnerability and must be repaired." When I had ZA firewall I had also Norton antivirus and cannot perform system restore to before I upgraded to Firefox 4. So I need instructions to repair my Firefox which do not use since version 4 was released because of this situation.

Immediately when Firefox 4 was released I upgraded. Immediately after upgrading couldn't open, uninstall, correct or replace it because of a window asking "to restart my computer so that previous upgrade should take place". When I did so it appeared again to the eternity. I saw that Zone Alarm which I use a decade now is conflicting with Firefox 4 so I asked them for clean uninstall instructions but they said there are not any and just to uninstall from add/remove programs. I did so but traces of ZA remain in my pc and do not know how to remove them. I installed another firewall, a security suite in fact that found a vulnerability to my Firefox as follows: "C:\Program Files\Mozilla Firefox\firefox.exe.moz-delete has a vulnerability and must be repaired." When I had ZA firewall I had also Norton antivirus and cannot perform system restore to before I upgraded to Firefox 4. So I need instructions to repair my Firefox which do not use since version 4 was released because of this situation.

All Replies (1)

Hasan
Hasan
more options

Uninstall Firefox. Search Firefox in your Windows drive (C:\) and DELETE all Firefox folders found in the search.

<removed suggestion to use the registry editor - edited by moderator>

Now Restart your computer and re-download Firefox from http://www.mozilla.com/en-US/firefox/fx/

Check and tell if its working.

cor-el modificouno o