This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I have followed all instructions but still unable to sync computer and DROID X cell phone

  • 1 resposta
  • 1 has this problem
  • 11 views
  • Last reply by Kevin

kairlf
kairlf
more options

I have a DROID X running Android version 2.3.3. I have installed Firefox Mobile from the Android Market.

My computer is running Firefox 5.0

I have:

  • set up a sync account;
  • acquired a sync key;
  • on my cell phone I have gone to Preferences
  • under "sync" I have enabled sync;
  • clicked on the "connect" button
  • gotten the 3 boxes containing 4 letters each
  • entered those into boxes on my computer where requested

Once I complete all those steps, the little whirly connecting symbol comes up and then it says: Please Try Again I have repeated this procedure several times with no success.

I have tried to manually enter the information on my phone by clicking the "I don't have my computer nearby" link and then entered all of my information.

The screen on the phone just goes back to the Preferences screen with the button to "connect" available, showing I am not connected.

Please help? Thank you!!!!

I have a DROID X running Android version 2.3.3. I have installed Firefox Mobile from the Android Market. My computer is running Firefox 5.0 I have: * set up a sync account; * acquired a sync key; * on my cell phone I have gone to Preferences * under "sync" I have enabled sync; * clicked on the "connect" button * gotten the 3 boxes containing 4 letters each * entered those into boxes on my computer where requested Once I complete all those steps, the little whirly connecting symbol comes up and then it says: '''Please Try Again''' I have repeated this procedure several times with no success. I have tried to manually enter the information on my phone by clicking the "I don't have my computer nearby" link and then entered all of my information. The screen on the phone just goes back to the Preferences screen with the button to "connect" available, showing I am not connected. Please help? Thank you!!!!

All Replies (1)

Kevin
Kevin
  • Moderator
more options

Would you get a sync log from your desktop https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/ . No need to open a bug.