This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Received the following Error Msg: Platform Version '6.0' is not compatible with minVersion>=6.01, maxVersion<=6.01

  • 1 resposta
  • 10 have this problem
  • 11 views
  • Last reply by cor-el

Silver70
Silver70
more options

When I brought up my machine this afternoon, it started to download 6.0.1 and then I received an error msg from ZoneAlarm requesting that I upload an error file. This occurred several times, and then I uninstalled the Firefox files and again downloaded 6.0.1. At this point I then received the Version 6.0/6.0.1 error msg.

When I brought up my machine this afternoon, it started to download 6.0.1 and then I received an error msg from ZoneAlarm requesting that I upload an error file. This occurred several times, and then I uninstalled the Firefox files and again downloaded 6.0.1. At this point I then received the Version 6.0/6.0.1 error msg.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use ZoneAlarm Extreme then you may have to disable that during the installation to prevent ZA from blocking access to some files in the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.