This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

After updating firefox and not able to go to my home page because firefox "can't locate file 'search@avg.com'. what can I do to fix this?

  • 2 respostas
  • 3 have this problem
  • 1 view
  • Last reply by lafores

lafores
lafores
more options

When I try to go to my home page, or any other page I get the blank page with message Firefox is unable to locate file 'search.avg.com'. The previous firefox update mentioned a problem with AVG, my internet virus protection. There was an easy fix which was not loading the avg tool bar. This new update has no reference to my antivirus software. 

  I bookmarked my att.com home page to access it -

this is what I have to do from my mail page.

When I try to go to my home page, or any other page I get the blank page with message ''Firefox is unable to locate file 'search.avg.com'.'' The previous firefox update mentioned a problem with AVG, my internet virus protection. There was an easy fix which was not loading the avg tool bar. This new update has no reference to my antivirus software. I bookmarked my att.com home page to access it - this is what I have to do from my mail page.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That issue is caused by the an AVG (tavgp) extension extension

lafores
lafores Question owner
more options

The extension has nothing to do with it. The "Search.avg.com" was already disabled and I did remove the AVG Toolbar, and any others mentioned Firefox not compatible with I disabled or deleted, I restarted Firefox and the same problem exists. No extension is connected to my antivirus program.