This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 5 respostas
  • 1 has this problem
  • 7 views
  • Last reply by jen26mott

more options

Firefox won't open, I keep getting the Mozilla Crash Reporter. I tried updating everything listed in the troubleshooting page on your site.

Firefox won't open, I keep getting the Mozilla Crash Reporter. I tried updating everything listed in the troubleshooting page on your site.

All Replies (5)

more options

Would you provide some of the crash IDs so that we can examine them? You can get to them by clicking on the start menu and then in the search box pasting %APPDATA%\Mozilla\Firefox\Crash Reports\ into it, then press enter. A window should appear open the submitted folder, open the files named like bp-24b67e26-1fb4-4773-8341-601e32110926.txt and copy and paste the crash id to this question.

https://support.mozilla.com/en-US/kb/Mozilla%20Crash%20Reporter#w_viewing-reports-outside-of-firefox

more options

Thank you for responding. I did include the crash ids in the form that I filled out to submit this, I don't know why they don't show up here. I also had filled out all my plug-ins and that my operating system is windows 7 home premium.

The lastest ids are:

  • bp-d17dadec-4efb-4e6c-941a-f33292110927
  • bp-f9eae6c5-9704-4ff2-9ca6-a60af2110927
  • bp-4642af4f-78be-4f58-8734-f53fd2110927
  • bp-b2588606-82be-4b72-a781-959cf2110927

Thank you. [ed. formatting]

Kevin modificouno o

more options

If you need any of that info, it looks like you can see it next to the original post, to the right under system details, and click more system details.

Thanks!

more options

Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-d17dadec-4efb-4e6c-941a-f33292110927
Firefox 6.0.2 Crash Report [@ nsStandardURL::SchemeIs(char const*, int*) ]
This crash can be caused by malware as indicated by the Related Bugs. Reason:
strange dll in stackframe #1 and #2
one user has reported as succesfull removal by using this free Kaspersky tool:
http://support.kaspersky.com/faq/?qid=208283363

Also you can do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

  1. http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
  2. http://www.superantispyware.com/ - SuperAntispyware
  3. http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
  4. http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
  5. http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free


See also:
"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

more options

After running through all of the programs, (the last took over 12 hours!) Firefox is finally working again. Thank you for your help!