Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My homepage is repeatedly hijacked to searchup.org. I have just downloaded Mozilla Firefox to a new laptop and the problem started on the first day. Can you advise me how to get rid of the problem?

  • 9 respostas
  • 95 have this problem
  • 1 view
  • Last reply by godofwar

more options

When Firefox is newly opened, even when I clear history and reset the homepage every time, it opens itself on searchup.org, which looks to me like a homepage hijacker.

When Firefox is newly opened, even when I clear history and reset the homepage every time, it opens itself on searchup.org, which looks to me like a homepage hijacker.

All Replies (9)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


You can open the about:config page via the location bar and do a search for searchup via the Filter at the top of the about:config page.
You can reset all searchup related prefs that appear bold (user set) via the right-click context menu to their default values.

cor-el modificouno o

more options

I have this problem too

more options

I think I may have solved this problem, I did try the above solutions but unfortunately they didn't work. However I downloaded Firefox 7 again, uninstalled my the Firefox I had and installed it again, so far so good. I was really surprised that this problem occured and I didn't like being redirected to another home page. I like Firefox and up until this happened I have never had any problems with Firefox.

more options

I have the same problem. But it is isn`t a problem with firefox. the problem is in windows. and i`m still searching for the problem there

more options

.....

tigerseye modificouno o

more options

Thank you, I thought it was just me. I thought that because I also cleaned out my system and took it back to the basics. I wasn't sure if it was to do with google/gmail. My email account is a gmail account, I have been trying to find another one for a while now but they all seem to have adverts attatched to them or some other niggle I don't like.

more options

1. Kill guardServiceCh.exe in Task Manager (I used Auslogics Task Manager). 2. Delete (with pressed Shift) the folder "Program Files\Google\Common\Guard". 3. Reboot your comp.

more options

Then what exactly do you want to achieve?

Can you give an example?

more options

its worked for me so far cheers mate :)