Arrgh. Old reliable firefox suddenly crashes whenver I try to download a file, access a pdf. doc or other random situations...I have the latest version.
Using Windows XP Yahoo mail or G-mail. Trying to download a file from an e-mail I sent to myself from a smart phone, which had worked just fine a week ago, suddenly results in a crash of Firefox. I report said crash. Try to download pdf doc from banking website ...crash. And a few other times, I can't quite remember the exact details...crash.
On Firefox...7.o1
Love Firefox...hate this.
All Replies (3)
My firefox on an XP is behaving itself.
Try using firefox's safe mode
- do not make changes in the first window, just click on continue
- use only the default themes
- whilst in safe mode, disable all plugins
Firefox should then be working, and not crashing at this stage but it will restrict what you are able to do. If you get crashes:
- see firefox crashes
- follow the tips, and if necessary because crashes continue try to submit crash reports, and copy and paste a few recent crash ID s into your next message.
If firefox works, then try gradually adding back extensions, then plugins.
(If you have a lot break the list into sections compare 1/2+1/2 ; 3/4 +1/4 etc it is faster than one at a time)
Actually just uninstalled a java update that happened last week. Seems to have solved the problem (tried Google Chrome and was having a similar problem). So Firefox is back to happy functionality!
Thanks for the advice though.
Glad you sorted it out. I think you are now able to mark your own posts as a solution (Recent change)