When I try to download, I get a message that says that my computer must be rebooted to finish uninstalling a previous version. After rebooting, I get the same message. What do I do?
When I try to download, I get a message that says that my computer must be rebooted to finish uninstalling a previous version of Firefox. After rebooting and going through the process again, the Install Wizard gives me the same message. I get the same message every time. What do I do?
All Replies (1)
Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.