This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox hangs when I use it. error message says 'not responding' tired of this. it happens more and more. Do I have to stop using firefox

  • 7 respostas
  • 47 have this problem
  • 3 views
  • Last reply by John99

more options

When I start FF it application hangs (freezes) some times over a minute. Message say FF is not responding. . Have had my PC checked, it is clean, cleared the cache and performed everything else I can think of. When I click to change pages, it does the same thing.

When I start FF it application hangs (freezes) some times over a minute. Message say FF is not responding. . Have had my PC checked, it is clean, cleared the cache and performed everything else I can think of. When I click to change pages, it does the same thing.

Chosen solution

Does everything else on your computer work as expected, is it only firefox that you have a problem with ?

If so Try Firefox in safe mode

  1. do not make changes in the first options window, just click on continue.
  2. use only the default theme
  3. if you still have problems, then whilst still in safe mode, disable your plugins

Try firefox on a file on the local computer, eg save a web page and open it on your harddrive with firefox, presumably that works ok without giving messages of not responding.

Also

Ler a resposta no contexto 👍 2

All Replies (7)

more options

Chosen Solution

Does everything else on your computer work as expected, is it only firefox that you have a problem with ?

If so Try Firefox in safe mode

  1. do not make changes in the first options window, just click on continue.
  2. use only the default theme
  3. if you still have problems, then whilst still in safe mode, disable your plugins

Try firefox on a file on the local computer, eg save a web page and open it on your harddrive with firefox, presumably that works ok without giving messages of not responding.

Also

more options

Hello John99, Thank you for answering my question. This has been a major problem for me. I followed all of your directions and FF works great in safe mode. I already use the default theme. My FF8 did not look like the new one. I tried the 'reset the toolbar and restart.' That worked. FF8 now looks just like the new one, and everything works perfectly. Just wanted to thank you for your help.

more options

Great to know it now works.

Often it is then worth trying to figure which extension caused the problem, sometimes it then is simply a case of updating the problem add-on; or sometimes learning to live without it.

more options

I don't get an error message. It just stops and seems to load whatever page I've requested, ad nauseum. It never loads. Ever. It gets really old and all was fine until I upgraded to version 8.0. I don't have time to wait 15 minutes for a page that will never load.

Just researching the problem is a nightmare because THAT drags or hangs too.

I'm using Windows 7 professional, 64 bit, on PC with 1.5 TB hard drive with 8GB ram so space shouldn't be an issue.

more options

I have a six-year-old Imac. The ANR messages have been really annoying since this summer, especially when I'm on Firefox 3.0. I've done everything to stop it--reboot, quit, force quit, clear cache and cookies. I even made sure I had one copy of Firefox open (somehow I've gotten more than one and thought that was the problem). It still there. Is there a way to fix it and remove the problem. Memory is fine. But I'm getting close of throwing my Imac out the window and getting a new one.

more options

heyal,

i have version 10 latest and having it freeze stop responding over and over again can you advise me on this version please?

more options

Anyone with problems
by all means read and try suggestions in this thread, but it is best to start your own thread by asking your own question, please follow the links and prompts from /questions/new <-- clickable link --