This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I'm being prompted to download a new version of Firefox but I can't seem to do it when I follow promts.

  • 1 resposta
  • 2 have this problem
  • 1 view
  • Last reply by Tim

lgrossm2
lgrossm2
more options

Yesterday my Firefox icon disappeared from my menu bar. I went into my applications and opened it. Every time I use it to reach gmail, I get a message that I'm using an out of date version and to download a new one. I download it. An installation disk appears. A "move to applications" message appears. I move the icon to applications. I can get my e-mail, but all the bookmark icons are blank now. And each time I open gmail I get prompted again to download 8.1. something.

Yesterday my Firefox icon disappeared from my menu bar. I went into my applications and opened it. Every time I use it to reach gmail, I get a message that I'm using an out of date version and to download a new one. I download it. An installation disk appears. A "move to applications" message appears. I move the icon to applications. I can get my e-mail, but all the bookmark icons are blank now. And each time I open gmail I get prompted again to download 8.1. something.

All Replies (1)

Tim
Tim
more options

According to your useragent string you are running version 3.0.10. Either you are running a VERY old version or your useragent is wrong.

Let's start by assuming the later. To fix do the following:

  • Type about:config in the URL bar and hit Enter
  • If you see the warning, you can confirm that you want to access that page.
  • Filter = general.useragent.
  • Right-click the preferences that are bold, one line at a time, and select Reset.
  • Then restart Firefox