Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 respostas
  • 6 have this problem
  • 6 views
  • Last reply by cor-el

more options

FF crashes on opening, even in safe mode.It opens for about 2 - 3 seconds then crashes. I'm using the latest version of FF, windows Vista and all add-ons (they auto-update). I've completely uninstalled it, including all preferences etc, cleaned the registry, re-started windows and re-installed it, but the same thing happens. I can't check anything else because it doesn't stay open long enough. The only clue I can give is before it crashed I noticed my 'Roboform' add-on had been disabled by Mozilla, but as that was already disabled I can't see how that would be the problem. As a matter of interest I'm using v8.0.1 of Firefox2go on a USB device (with Roboform disabled) to send this and there's no problem.

FF crashes on opening, even in safe mode.It opens for about 2 - 3 seconds then crashes. I'm using the latest version of FF, windows Vista and all add-ons (they auto-update). I've completely uninstalled it, including all preferences etc, cleaned the registry, re-started windows and re-installed it, but the same thing happens. I can't check anything else because it doesn't stay open long enough. The only clue I can give is before it crashed I noticed my 'Roboform' add-on had been disabled by Mozilla, but as that was already disabled I can't see how that would be the problem. As a matter of interest I'm using v8.0.1 of Firefox2go on a USB device (with Roboform disabled) to send this and there's no problem.

All Replies (2)

more options

I'm having a similar problem - tried nightlies - nothing worked. The only thing which is working - start the application as Administrator (Right click on executable). With this I'm able to write this here... maybe it also helps you?

more options

The crash report of the OP rodmac51 indicates a problem with Roboform, so if rodmac51 still has that problem then update to the latest Roboform version.