This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

in trying to update, i get a message that says i don't have system permissions required & to contact system administrator. this is my computer & i am the only person who uses it. please help. i am using mac osx 10.4.11 thanks for responding, michael

more options

hi, i have installed all of the software on this computer & have even updated firefox before. now, clicking the "check for updates" tab i get the message posted above. since this is my computer i am assuming that i am the administrator & i haven't encountered any problems installing software before. what could be going on? appreciate any help on this. thanks, michael

hi, i have installed all of the software on this computer & have even updated firefox before. now, clicking the "check for updates" tab i get the message posted above. since this is my computer i am assuming that i am the administrator & i haven't encountered any problems installing software before. what could be going on? appreciate any help on this. thanks, michael

Chosen solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Ler a resposta no contexto 👍 4

All Replies (2)

more options

Chosen Solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

thank you cor-el for your input. think it worked. won't know for sure until i try to update again. no updates available since i installed this version. thanks again