We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

All google services do not work, claiming that the browser is not supported. I have the latest version 9.0.1 for Mac. How do I access my Google apps?

  • 3 respostas
  • 5 have this problem
  • 13 views
  • Last reply by buzzyng

toktokkie
toktokkie
more options

I get the following message when accessing my e-mail : "Some important features may not work in this version of your browser, so you have been redirected to the Basic HTML version. Upgrade to a modern browser, such as Google Chrome. Try standard version anyway. " I get this message when trying to access my Google Docs: "Sorry, but this browser does not support web word processing. Please see our system requirements page for a list of supported browsers." I am running Firefox 9.0.1 of Max OSX 10.6. I have had no problems with Google prior to the 22nd Decemberbold text

I get the following message when accessing my e-mail : "Some important features may not work in this version of your browser, so you have been redirected to the Basic HTML version. Upgrade to a modern browser, such as Google Chrome. Try standard version anyway. " I get this message when trying to access my Google Docs: "Sorry, but this browser does not support web word processing. Please see our system requirements page for a list of supported browsers." I am running Firefox 9.0.1 of Max OSX 10.6. I have had no problems with Google prior to the 22nd December'''bold text'''

Chosen solution

You have a user agent that is corrupted and that identifies you as: undefined GoogleToolbarBB

You need to reset the general.useragent.override pref on the about:config page.

See:

Ler a resposta no contexto 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You have a user agent that is corrupted and that identifies you as: undefined GoogleToolbarBB

You need to reset the general.useragent.override pref on the about:config page.

See:

toktokkie
toktokkie Question owner
more options

Thanks. that fixed it

buzzyng
buzzyng
more options

thanks a lot that fixed my problem