This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

After updating to Firefox 9.0.1 on Mac OSX 10.6.8, Trusteer Rapport for banking has gone. I have reinstalled Rapport but is still missing. How should I do?

  • 3 respostas
  • 19 have this problem
  • 1 view
  • Last reply by John99

TKFF
TKFF
more options

Hello. When I was on the internet with previous Firefox, there was Trusteer Rapport (A seurity software for UK banking: http://www.trusteer.com/) icon was still there. However after Firefox gave me an update alart to be 9.0.1 on Mac OSX 10.6.8 today and after I followed the update in this early evening, Trusteer Rapport is gone. I have re-installed the latest Trusteer Rapport and re-launched Firefox for several times, however, it is still missing. The Trusteer Rapport is a required security software to log in to the secure banking websites such as RBS, NatWest and HSBC (UK) etc and also it validates web security for Paypal and eBay by the Trusteer Rapport icon on Firefox, therefore I require. How should I do? I have none of other additional add-on/plug-in installed, because previous Firefox has crashed by a conflict of Trusteer Rapport and Nectar Yahoo Toolbar before. If it was a bug, please fix it asap please. Thank you.

Hello. When I was on the internet with previous Firefox, there was Trusteer Rapport (A seurity software for UK banking: http://www.trusteer.com/) icon was still there. However after Firefox gave me an update alart to be 9.0.1 on Mac OSX 10.6.8 today and after I followed the update in this early evening, Trusteer Rapport is gone. I have re-installed the latest Trusteer Rapport and re-launched Firefox for several times, however, it is still missing. The Trusteer Rapport is a required security software to log in to the secure banking websites such as RBS, NatWest and HSBC (UK) etc and also it validates web security for Paypal and eBay by the Trusteer Rapport icon on Firefox, therefore I require. How should I do? I have none of other additional add-on/plug-in installed, because previous Firefox has crashed by a conflict of Trusteer Rapport and Nectar Yahoo Toolbar before. If it was a bug, please fix it asap please. Thank you.

Chosen solution

Check you have the latest version of Trusteer installed.

I do not have my bookmarks to hand but I do seem to recall the Trusteer program sometimes causing severe problems with Firefox, (some versions could even have been blacklisted and blockedby Firefox).

You may find more info if you search the forum.

Sorry only time for a quick reply.

Ler a resposta no contexto 👍 1

All Replies (3)

John99
John99
more options

Chosen Solution

Check you have the latest version of Trusteer installed.

I do not have my bookmarks to hand but I do seem to recall the Trusteer program sometimes causing severe problems with Firefox, (some versions could even have been blacklisted and blockedby Firefox).

You may find more info if you search the forum.

Sorry only time for a quick reply.

TKFF
TKFF Question owner
more options

Thank you for your sincere help John. Yes it works again now after; I uninstalled Raport by Rapport utility, cleaned Rapport folders in system, re-installed the latest Rapport, activated at system preference, re-stated computer and then re-launched Firefox 9.0.1! Thank you again for your help, now it is solved .#)

John99
John99
more options

Glad to have helped