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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 7 respostas
  • 1 has this problem
  • 10 views
  • Last reply by Tim

rdavies
rdavies
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Open Firefox = All OK Open Google = All OK Search and open pages through google =All OK Open gmail=9 times out of 10 gmail page does not open completely ie. nothing below the CHAT header opens and firefox crashes. Only started happening yesterday and I have submitted 20+ crash ID's. uninstalled and re-installed firefox, updated plugins, updated windows, and still no difference Any Ideas please?

Open Firefox = All OK Open Google = All OK Search and open pages through google =All OK Open gmail=9 times out of 10 gmail page does not open completely ie. nothing below the CHAT header opens and firefox crashes. Only started happening yesterday and I have submitted 20+ crash ID's. uninstalled and re-installed firefox, updated plugins, updated windows, and still no difference Any Ideas please?

All Replies (7)

Tim
Tim
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The crash Id you provided is for Firefox 7.0.1 - please provide some updated crash ids from about:crashes.

Firefox 7.0.1 Crash Report [@ hang | CreateEventExW ] https://crash-stats.mozilla.com/report/index/ad78c38c-eb4a-46ca-9f7f-118582120116

rdavies
rdavies Question owner
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Not sure what happened there...sorry, this report dated 16/01/2012 at 23:59 http://crash-stats.mozilla.com/report/index/bp-2a91bb1f-5a66-473a-a382-619382120116 Thought was maybe trustee so updated that but crashed again this evening 17/01/2012 at 18:47 http://crash-stats.mozilla.com/report/index/bp-45d93976-7837-47a4-b2fb-dbe0f2120117

Tim
Tim
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Firefox 9.0.1 Crash Report [@ RtlpWaitOnCriticalSection | RtlpDeCommitFreeBlock | rapporttanzan9.dll@0x1438 ]

This looks like a crash with Trusteer Rapport - do you have that installed? Can you disable and/or uninstall and see if the crash happens?

rdavies
rdavies Question owner
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Yehh thats the 16/01/2012 at 23:59 crash, and after some searching saw that there was an issue with trusteer, so uploaded the latest version as advised, that seemed to work BUT see 17/01/2012 at 18:47 js_GetIndexFromBytecode.

The Trusteer program is my online banking security program, cant bank without it

rdavies
rdavies Question owner
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think I will just call it a day and either downgrade to earlier ff or just go ie even though I hate it.

Can't use this as it is, crashes everytime I use gmail

rdavies
rdavies Question owner
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Hmm........this seems to be forcing previously loyal customers away as this latest version is clearly flawed judging by all the posts regarding crashes and gmail/web pages/FB and just about anything else

I still want to downgrade — where can I get the previous version?

Firefox 3.6 is the last previous Firefox version that is still being maintained with security and stability updates. To downgrade to Firefox 3.6, download and run its installer from this page. Warning: Firefox 3.6 will only be maintained with security and stability updates for a short period of time.

Tim
Tim
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The other crash is https://bugzilla.mozilla.org/show_bug.cgi?id=700176

It is also related to Trusteer - ATM there doesn't appear to any known fix

You can download Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html