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Since upgrading to FF9.0, Yahoo Messenger no longer works. Who will fix this?

  • 2 respostas
  • 21 have this problem
  • 18 views
  • Last reply by catselan

catselan
catselan
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After upgrading to 9.0 Yahoo messenger chat no longer functions. The tab will flash that someone has sent a message, but there is no window to open. Also cannot choose a contact to open and start a new chat.

I have filed a couple reports with Yahoo- this was their most recent reply. My answer to them is that I do not want to download another browser.

I understand you are unable to use the chat feature within Yahoo! Mail. I apologize for any inconvenience this issue has caused to you.

We've had reports of this from other customers and our Engineering team is already working a resolution now. We intend to have it corrected as soon as possible. The ticket number for this issue is 5282454.

Currently this issue only occurs in the Firefox 9 Browser. As a workaround you can use another supported browser:

Maybe you could help them fix it?

After upgrading to 9.0 Yahoo messenger chat no longer functions. The tab will flash that someone has sent a message, but there is no window to open. Also cannot choose a contact to open and start a new chat. I have filed a couple reports with Yahoo- this was their most recent reply. My answer to them is that I do not want to download another browser. I understand you are unable to use the chat feature within Yahoo! Mail. I apologize for any inconvenience this issue has caused to you. We've had reports of this from other customers and our Engineering team is already working a resolution now. We intend to have it corrected as soon as possible. The ticket number for this issue is 5282454. Currently this issue only occurs in the Firefox 9 Browser. As a workaround you can use another supported browser: Maybe you could help them fix it?

Chosen solution

Hi catselen,

This is a known issue. You can try downloading Firefox 10 beta as it has been fixed there or you can wait a few weeks for the release to become final.

Hopefully this helps!

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All Replies (2)

Matt_G
Matt_G
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Chosen Solution

Hi catselen,

This is a known issue. You can try downloading Firefox 10 beta as it has been fixed there or you can wait a few weeks for the release to become final.

Hopefully this helps!

catselan
catselan Question owner
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Yes, installing 10.0 fixed the problem. Thanks much for the help!

cat