Since updating to 10.1.0 my bank asks for security questions everytime I log on. I have cleared all cookies and listed my bank in exceptions (allow cookies)
Since up dating FF to V10.0.1, everytime I try to log on to my bank, I get asked security questions. I have cleared the cookies and checked the cookie settings as directed in help. I also updated Flash player, still no change. I will look forward to some help with this.
Thanks........Bill
All Replies (2)
Make sure that you do not use "Clear history when Firefox closes" to clear the cookies.
- Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history" > [X] Clear history when Firefox closes > Settings
If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.
You can use this button to go to the Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Open Containing Folder
Thanks for the response. All settings are as you describe. I deleted 3 cookies.sqlite files, closed FF and restarted. I still have the same problem.
Bill